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DigixDataDigixDataAcademy
Learner support

How can we help?

Tell us what happened and give us enough context to investigate safely.

Support target: 1–2 business days

support@digixdata.com

Email us from the address connected to your academy account. We aim to respond within 1–2 business days. That is a response target, not a promise that every issue will be resolved in that time.

Email support

Please include

  • the email address on your account;
  • the course, lesson, resource, or page involved;
  • what you expected and what happened instead;
  • the approximate date and time, including your timezone;
  • the steps that reproduce the issue and any safe screenshot or exact error message.

Please do not include

Never email passwords, magic sign-in links, API keys, full payment-card numbers, regulated records, or confidential client material. We will ask for a safer way to provide anything else we truly need.

Common requests

  • sign-in, account access, or saved-progress problems;
  • course, resource-download, submission, grading, chat, or certificate issues;
  • checkout, access-delivery, duplicate-charge, or refund questions;
  • privacy requests or reports of a security concern.

For policy details, see our Refund Policy draft and Privacy Notice draft.